A risk assessment officer carries out a Service User assessment prior to the delivery of care. In emergency situations, a provisional assessment may be made and delivery of a basic package of care commenced, subject to early completion of the assessment of care needs.
Service User plans are normally prepared prior to commencement of delivery of care, in consultation with the prospective Service User. In emergency situations, a provisional Service User plan may be prepared, subject to early completion of the plan in consultation with the Service User.
Once developed the Service Users plan will be reviewed annually and updated to reflect any changing needs and ensure that the objectives for health, personal and social care are actioned. Any plan is developed with the involvement of the Service User.
Service Users and their relatives are always welcome to chat with a member of the Care Staff if they have any concerns.
All amendments to the care plan will require the authorisation of the Registered Manager or Risk Assessment Manager; certain amendments may require the authorisation of the Service User’s GP.
All amendments to the Service Users Plan are recorded in full and a copy placed in your Welcome Pack.