I wanted to send a few words your way regarding the service you and your staff provided to my parents when taking on the new contract from Durham County Council. We are were all in a bit of a crisis. We needed reassurance that the care would continue. I made the first call to Kelly Park late in the evening. Not only was it was returned immediately, WOW! A couple of things after that which exceeded my expectations… your staff made follow up calls to see if everything was going well, you had a staff member visit with my parents to ensure they were comfortable with the care workers visiting, you provided the same care workers we were used to and the times stayed the same. I spoke with many staff members on the phone when calling in and each and every one of them was courteous, caring and extremely helpful.
Thank you for making my mum and dad’s day every day. Keep up the good work!

Daughter of Service User

“I cannot thank you enough for the support and compassion you have given to my mother whilst supporting her at home I just don’t know how I would have managed without you coming to my home. You always respected my mother’s privacy her dignity and made her comfortable when attending to her. She looks forward to you visiting each day”.

Son in Law of Service User

“I would like to thank your carers after all the care and support they provided prior to my Father in Laws admission to hospital. We couldn’t have managed without them. They went above and beyond the time they were due to spend with him supporting him until the ambulance arrived. Thank you so much”.

Daughter of Service User

I cannot praise your Risk Assessors for visiting at such short notice. You were able to set up my dads care package so quickly and with ease. Your Assessors were very professional, informative and knowledgeable. We felt comfortable that we had made the right choice of care company and that he was in safe hands having your carers visiting him regularly to support him with his personal care”.

Son of a Service User

“Thank you to all your carers supporting my father at home. I had the pleasure of observing some of them when I was staying with him for a short while. I found the carers visiting him to be respectful and worked to a very high standard. Please pass on my compliment to those concerned. Thank you”.

Social Worker of Service User

“Well done Kelly Park, I have just completed a review with one of the service users which was referred to you. What a difference, I cannot believe the change you have made to his wellbeing. He’s now accepted care and support and looks forward to your carers visiting him each day. His home is clean and tidy and is now been back home with his family”.

Daughter of Service User

“My mother has two amazing carers who visit regularly. Not only do they care for her but they make her feel happy and enable her to enjoy things she thought she would never be able to do due to her recent stroke. Her quality of life has improved and I have reassurance that her carers really do care. They are compassionate, reliable and very supportive to her needs”.