Kelly Park Limited are recognised as the preferred Domiciliary Home Care Provider for Durham County Council, Durham & Darlington NHS Primary Care Trust (CCG), Gateshead Metropolitan Council and South Tyneside Council having achieved multiple contract awards.
We provide Quality Services from low level domestic assistance to 24/7 care and support services by our qualified Health Care Assistants.
As a company we have invested heavily in monitoring solutions to ensure that the services we offer are monitored 24/7 and offer our customers access via a customer portal to view upcoming visits and make necessary adjustments if required.
Prefered Home Care Provider Awards
Financial Arrangements and Fees
We are committed to providing value for money within our comprehensive and caring service. The fees charged are dependent on the type of care package and needs of the individual Service User. Depending on the personal financial situation, a Service User can either pay the fees privately or receive benefits arranged by Social Services. The current rules can be complicated and specific advice is available from the Manager. Fees are reviewed annually and increases will occur each financial year. The company’s financial year is April to March.
Please contact our Home Care Co-ordinators for any additional information you may require.
Standard Cost of Care:
SCHEDULE OF FEES April 2024 – March 2025
| DAY CARE | |||
| Duration of Visit | Weekday Cost | Weekend Cost | Bank Holiday Cost |
| 60 minutes | £20.00 | £22.00 | £40.00 |
| 45 minutes | £16.00 | £18.00 | £32.00 |
| 30 minutes | £12.00 | £14.00 | £24.00 |
| 20 minutes | £10.00 | £12.00 | £20.00 |
| All care services are charged at an hourly rate for Domiciliary Home Care Services apart from the following which are charged per night. | |||
| DAY CARE | DAY CARE | DAY CARE | DAY CARE |
| Type | Weekday Cost | Weekend Cost | Bank Holiday Cost |
| Waking Night | £180.00 | £198.00 | £360.00 |
| Sleeping Night | £180.00 | £198.00 | £360.00 |
| Night care is normally from 10pm until 7am. However, these times are negotiable. | |||
Special Fees:
Please contact your local Social Care & Health Department to request fees applicable to yourself via a Social Care & Health Contract. Fees are variable subject to circumstances.
Payment:
All Service delivery will be invoiced on a four weekly cycle and subject to payment within 14 days upon receipt of invoice. Late payment will be subject to interest charges at 10%
Payment:
- Cash
- Cheque
- Debit/Credit card
- Online Payment
- PayPal
- BACS transfer
- Standing Order
- Vouchers: We now offer the facility to purchase vouchers to be used in exchange for care at £14.00 each. Contact our main office on 01207 580091 to purchase or for more details.
Cancellation:
Please note once service has been commissioned with Kelly Park Limited to cancel a visit you must comply with the regulation on Page 24 of our referral pack (Service User Contract). You must supply 24hrs notice to cancel a visit or 24hr non-compliance charge will be made.