Training & Development

Staff Training & Development

All of the staff at Kelly Park Limited follow a detailed training programme. This equips them with the essential skills in order to deliver a high quality care service.


Kelly Park Limited works with Skills for Care and Durham Care Academy to develop an apprenticeship course that will provide its staff with a Level 2 qualification.


The apprenticeship framework in health and social care will allow staff to follow a flexible course of study. This in turn will allow them to choose from different pathways, including clinical support, blood donor support and medical assistance.


Once staff have completed the framework, the carers will be able to further their training with a Level 3 qualification, which is mandatory for care workers who administer medication.


The Standards:

 1. Understand Your Role 9. Awareness of mental health, dementia and learning disabilities
 2. Your Personal Development 10. Safeguarding Adults
 3. Duty of Care 11. Safeguarding Children
 4. Equality and Diversity 12. Basic Life Support
 5. Work in a Person Centred Way 13. Health and Safety
 6. Communication 14. Handling Information
 7. Privacy and Dignity  15. Infection Prevention and Control
 8. Fluids and Nutrition

Each standard is underpinned by full learning outcomes and assessment criteria.


All staff must complete the CARE CERTIFICATE before assignments will be allocated to them.


At Kelly Park Limited we ensure that all our staff are fully trained to the best possible level. With that in mind we now offer the facility of e-learning which can be completed anywhere and at any suitable time, this means that it can fit around working hours with no need for extra travelling. These training sessions will enable the staff to keep their skills up-to-date and allow them to learn at their own pace. The following training is now available:

Safeguarding of Vulnerable Adults & Children

Safeguarding of Vulnerable Adults & Children

Safeguarding of Vulnerable Adults & Children will teach you about abuse and neglect, the abuse of power, types of abuse, risk assessment, violating rights, patterns, taking action, responding, neglect and how to look for the signs and symptoms of physical, emotional, sexual, financial or institutional abuse.

Dementia Care

Dementia Care

will cover illnesses such are Alzheimer’s disease, Korsakoff’s syndrome, you will learn the different stages of dementia and work on dealing with behavioural difficulties, food and nutrition, setting goals as well as dealing with medication, environment, how significant other cope and person-centred care.

Fire Training

Fire Training

Fire Training is essential for any enclosed environment as there is always the risk of fire. This training will cover understanding about fire and smoke, how to deal with a burning person, taking fire precautions, checking fire hazards, the use of fire extinguishers as well as tackling a fire safely.

Health and Safety

Health and Safety

Health and Safety has a syllabus which includes: risk assessment, safe handling, health, fire, medication, chemicals, infectious illness, waste, gas, water and electrical safety, challenging behaviour, outdoor safety and working alone.

Food Hygiene

Food Hygiene

Food Hygiene will cover all manner of food detail: legal duties, food hazards, how bacteria multiply, types of contamination, food storage, preparation and cooking along with personal hygiene.

Induction Awareness

Induction Awareness

Induction Awareness You’ll learn about care principles, the role of the worker, communication, worker development and much more.

Medication Administration

Medication Administration

Medication Administration will teach you about types of drugs, non-prescription medication, tolerance, dependence and correct administration practices. You will gain knowledge on medication storage, disposal of medication, as well as do and don’t instructions.

Infection Control

Infection Control

Infection Control takes you through all manner of infection from micro-organisms, viruses and bacteria to the importance of hand washing and drying. It also includes the chain of infection and means of transmission as well as dealing with spillages, bio-hazards and clinical waste.

First Aid Awareness

First Aid Awareness

First Aid Awareness is essential for you and the patient. This training will cover dealing with and understanding of airway, breathing, CPR, burns, circulation, bleeding, breaks, heart attacks, shocks, bandages, dressings and all other essential care requirements.

Equality & Diversity

Equality & Diversity

syllabus will include a range of equality and diversity topics such as opportunities, self-esteem, identity, race, religion, age, disability, harassment, ethnicity and culture.

Mental Capacity

Mental Capacity

Mental Capacity includes learning about advance directives, assessing capacity, best interests, choice, mental health, presumption of capacity and principles of mental capacity.

Risk Assessment

Risk Assessment

Risk Assessment covers risk assessment form filling, implications, situations, equipment, managing risks, health and incident planning.

Moving and Handling Assessment

Moving and Handling Assessment

Moving and Handling Assessment shows you how to prevent injury, planning to manage risk, likelihood of problems, tackling the cause of a problem, mobility, weight bearing, balance, vehicles and fall prevention

Nutrition and Diet

Nutrition and Diet

Nutrition and Diet has a syllabus which covers: healthy eating, promoting choice, ageing and nutrition, culture or religion and food, food supplements, well being, encouraging appetite, reducing or increasing intake and hygiene.

Safe Guarding of Vulnerable Adults & Children
The syllabus includes, for example:

  • Abuse and neglect
  • Criminal offences
  • Risk assessment
  • The abuse of power
  • Violating rights
  • Types of abuse
  • Physical abuse
  • Sexual abuse

  • Emotional abuse
  • Financial abuse
  • Institutional abuse
  • Discriminatory abuse
  • Neglect
  • Signs and symptoms of physical, emotional, sexual, financial, institutional abuse
  • Signs and symptoms of neglect
  • Patterns of abuse

  • Situational abuse
  • Environmental abuse
  • Speaking out
  • Taking action
  • Responding correctly
  • No secrets!
  • Whistle blowing

Dementia Care
The syllabus includes, for example:

  • Person centred care
  • What dementia care is
  • What dementia care is not
  • What is dementia?
  • Types of dementia
  • Alzheimer’s disease
  • Multi
  • infarct dementia (M.I.D.)
  • Lewy body dementia
  • Pick’s disease
  • Korsakoff’s syndrome

  • Aphasia
  • Apraxia
  • Agnosia
  • Early stages of dementia
  • The progressive stages
  • Later stage dementia
  • Informing the sufferer
  • How significant others cope
  • Managing risk
  • Informed judgements
  • Advocacy

  • Life history
  • Setting goals
  • Communication
  • Medication
  • Environment
  • Behavioural difficulties
  • Wandering
  • Food and nutrition
  • Continence
  • Activities
  • Sexuality

Fire Training
The syllabus includes, for example:

  • Legal responsibilities
  • Fire training expectations
  • What is fire?
  • Smoke
  • Practical fire prevention
  • What to do if you discover a fire
  • Contacting emergency services
  • Dealing with a burning person
  • Controlling a fire
  • Fire hazards

  • Fire precautions
  • Smoking
  • Housekeeping
  • Electrical dangers
  • Gas
  • Kitchens
  • Storage areas
  • Arson
  • Client needs
  • Break glass points

  • Detectors
  • Fire doors
  • Emergency lighting
  • Fire extinguishers
  • Tackling a fire
  • Fire signs
  • Places of safety
  • Means of escape
  • Handling regulations and fire
  • Fire drills

Health and Safety
The syllabus includes, for example:

  • Duties and responsibilities
  • Risk assessment
  • Accidents
  • Untoward incidents
  • First aid
  • Housekeeping
  • Safe handling
  • Fire
  • Medication
  • Chemicals
  • Laundry and linen
  • Infectious illness
  • Food hygiene
  • Hand washing
  • Protective equipment (PPE)

  • Sharps
  • Waste (regular and clinical)
  • Bathing and showering
  • Welfare
  • Window restriction
  • Hot surfaces
  • Visitors
  • Health
  • Pregnancy
  • Whistle blowing
  • Bullying
  • Stress
  • Challenging behaviour
  • Smoking
  • Gas safety

  • Water safety
  • Legionnaire’s disease
  • Wheelchairs
  • Lifts
  • Stairlifts
  • Ladders and steps
  • Electrical safety
  • Display screens (DSE)
  • Pests
  • Outdoor safety
  • Vehicle breakdowns
  • Vehicle accidents
  • Working alone (lone working)
  • The Service User’s Home

Food Hygiene
The syllabus includes, for example:

  • Legal duties
  • Food policy
  • Poor food hygiene
  • Good food hygiene
  • At risk groups
  • Food hazards
  • Bacteria
  • Pathogenic bacteria
  • How bacteria multiply
  • The Danger Zone
  • Types of contamination

  • How to prevent bacteria multiplying
  • Keeping out of the Danger Zone
  • Food deliveries
  • Food storage
  • Food preparation
  • Food cooking
  • Temperature probes
  • Food cooling
  • Food holding
  • Food re-heating

  • Food serving
  • Personal hygiene
  • Hand washing
  • Tackling pests
  • Food premises
  • Food equipment
  • Food boards
  • Cleaning
  • Disinfecting
  • Managing waste

Induction Awareness
The syllabus includes, for example:

  • Care principles
  • Understanding your organisation
  • Role of the worker

  • Working safely
  • Communication

  • Abuse and neglect
  • Worker development …and much much more!

Medication Administration
The syllabus includes, for example:

  • Taking responsibility
  • Uses of medication
  • Taking medication
  • Types of drugs
  • Non-prescription medication
  • Medication register
  • Contraindications
  • Tolerance
  • Dependence
  • Consent
  • Authorised persons
  • Medication record entries
  • Reading prescriptions

  • Medication changes
  • Labels, correct v. faults
  • Medication receipt
  • Medication storage
  • Correct administration practices
  • Advance preparation
  • Infection control
  • Medication trolleys
  • Interruptions and distractions, managing them
  • Medication administration records
  • Observation
  • Finishing medication correctly

  • Do and don’t instructions
  • Crushing
  • Covert medication
  • Dosage errors
  • Disposal of medicines
  • Specialised techniques
  • Controlled drugs
  • Self medication
  • Compliance aids
  • Monitored dosage systems (MDS)
  • Home care issues
  • Preventing and managing medication errors

Infection Control
The syllabus includes, for example:

  • Legal requirements
  • At risk groups
  • Chemical guidelines
  • Micro-organisms
  • Parasites
  • Viruses
  • Bacteria
  • The Chain of Infection
  • Means of Transmission
  • Infection control procedures (UICPs)

  • Hand washing
  • Hand drying
  • Physical decontamination
  • Colour coding
  • Training requirements
  • Cleaning correctly
  • Dealing with spillages
  • Biohazard kits
  • Handling sharps
  • Specimens

  • Protective equipment (PPE)
  • Disposable gloves
  • Aprons
  • Masks
  • Food hygiene
  • Personal hygiene
  • Laundry and linen
  • Clinical waste
  • Communicable diseases

First Aid Awareness
The syllabus includes, for example:

  • Legislation
  • Accidents
  • Airway
  • Breathing
  • CPR
  • Examining a casualty
  • Circulation
  • First aid boxes
  • Burns

  • Sunburn
  • Heat and cold
  • Priorities
  • Bruising
  • Bleeding
  • Breaks
  • Dislocations
  • Strains and sprains
  • Eye injuries

  • Head injuries
  • Dressings
  • Bandages
  • Poisoning
  • Heart attacks
  • Shock
  • Vomiting and diarrhoea
  • Summoning help
  • … and a lot more!

Equality & Diversity
The syllabus includes, for example:

  • Diversity
  • Equality
  • Equal opportunities
  • Rights
  • Needs
  • Wishes
  • Preferences
  • Respect
  • Independence
  • Empowerment

  • Self esteem
  • Identity
  • Values
  • Culture
  • Ethnicity
  • Race
  • Religion
  • Class
  • Age
  • Disability

  • Individuality
  • Discrimination
  • Prejudice
  • Bias
  • Stereotyping
  • Labelling
  • Oppression
  • Harassment
  • Non-judgemental practice
  • Anti-discriminatory practice

Mental Capacity
The syllabus includes, for example:

  • Advance Directives
  • Assessing capacity
  • Attorneys and Deputies
  • Best interests
  • Choice
  • Codes of Practice
  • Court of Protection

  • Decision making
  • IMCA service (advocacy)
  • Lack of capacity
  • Living wills
  • Mental capacity, what it is and is not
  • Mental health
  • Needs, wishes and preferences

  • Person centred care
  • Powers of Attorney
  • Presumption of capacity
  • Principles of mental capacity
  • Protection from liability
  • Public Guardian
  • Restraint

Risk Assessment
The syllabus includes, for example:

  • Getting started
  • Risk assessment forms
  • The risk assessment process (made simple and in plain language!)
  • Likelihood
  • Implications

  • What might need assessing?
  • Situations
  • Equipment
  • Activities

  • Managing risks
  • Health
  • Food risks
  • Incident planning

Moving & Handling Assessment
The syllabus includes, for example:

  • Planning to manage risk
  • Preventing injury
  • Making sensible decisions
  • Likelihood of problems
  • Implications of problems
  • Recording decisions
  • Tackling the cause (root) of a problem

  • The hierarchy of solutions
  • Mobility
  • Documentation
  • Weight bearing
  • Balance
  • Vehicles

  • Environment
  • Tasks
  • Loads
  • Individuals
  • Fall prevention
  • Pregnancy

Nutrition & DIET
The syllabus includes, for example:

  • Healthy eating
  • Promoting choice
  • Nutrients and food groups
  • Vitamins
  • Dehydration
  • Malnutrition
  • Cholesterol
  • Diabetes
  • Assessments

  • Well being
  • Encouraging appetite
  • Reducing intake
  • Increasing intake
  • Ageing and nutrition
  • Illness and nutrition
  • Culture and food
  • Religion and food
  • Special diets

  • Nutritional planning
  • Food supplements
  • Swallowing problems
  • Menu planning
  • Feeding someone
  • Feeding aids
  • Hygiene
  • … and much more!

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