Core Values

Care is at the heart of everything we do. We are dedicated to the well-being of our Service Users, understanding that care needs can change over time. Our Health Care Assistants work diligently to keep Service Users active, connected, and independent in their own homes, respecting and accommodating their cultural and personal beliefs.

We believe that treating every individual with respect and dignity is paramount. Our Health Care Assistants build empathetic relationships, recognising and responding to the emotions of our Service Users. By fostering genuine connections, we uplift moods and ease worries, creating a safe and welcoming environment where our Service Users feel valued.

Our Health Care Assistants are skilled professionals, equipped with the expertise to address diverse health and social care needs. They are committed to continuous learning and development, ensuring they are always up to date with the latest best practices and standards in care.

Effective communication is crucial in care. We prioritize involving Service Users in every decision about their care, adhering to the principle of “no decision about me without me.” Our Health Care Assistants practice active listening, provide clear information, and respect the right of Service Users to make their own choices.

Courage is about doing what’s right for our Service Users, even in challenging situations. Our Health Care Assistants are encouraged to speak up when things go wrong and advocate for changes that enhance care quality. They understand that small, courageous actions can lead to significant, positive changes over time.

We are committed to delivering the highest quality care and prioritising the needs of our Service Users. Our Health Care Assistants are dedicated to ongoing professional development, ensuring they are well-prepared to adapt to new challenges and advancements in care. They also work across sectors to challenge malpractice and discrimination, upholding the highest standards of integrity and professionalism.